CX Global Media

JUNE 15, 2017

GetHuman started back on 2006 when, founder of several software companies, Paul English became enraged when he was locked in Verizon’s IVR jail. Now GetHuman tries to create a better customer journey and take care of customer service problems for people. Last year, roughly 1 in 8 Americans used GetHuman. The IVR must not stand alone.

Interactive Voice Response 212

Interactive Voice Response Contact Center Call Center Coaching 212

Balto

AUGUST 3, 2022

We asked our respondents how much they agreed with the following statements on a scale of 1-5: Great service is the best way to build customer loyalty Great service is less important than solving a customer’s problem as quickly as possible Anything other than self-service support for customers ends up being a drain on customer resources.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

GetFeedback

APRIL 3, 2019

YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. This allows us to identify how the service team is doing as a whole and our true performance as an organization. We can identify areas in teams that need additional coaching or more performance review feedback.

Feedback 88

Feedback Surveys Analytics Coaching 88

Hodusoft

JUNE 7, 2024

It encompasses everything from forecasting, hiring employees, agent training and coaching, workforce scheduling, professional handling of customer contacts, and many more. Call center management is a process using which businesses manage the daily operations of their call centers.

Best practices 52

Best practices Call Center Omni-channel support Management 52