CX Global Media

JULY 8, 2019

The right person should not only by qualified for the specific job duties, they must be a cultural fit! Steve DiGioia Customer Service Crusader, Author, & Trainer. We all wish to hire the best person available for the job. But too often we’re destined to fail from the start, even if we do find the best person.

Contact Center 120

Contact Center Education Coaching B2B 120

Callminer

SEPTEMBER 5, 2017

But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. Meanwhile, hundreds of other customer interactions may suffer. Almost all products and services are purchased online these days.

Call Center 140

Call Center call center software outsourcing Coaching 140

Balto

AUGUST 3, 2022

We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. For example, studies show that: Customers who had a bad customer service interaction are 50% more likely to share it on social media than those who had a good experience. Our respondents were 64.7%

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

GetFeedback

APRIL 3, 2019

We sat down with Chris Hogan from YETI to get the inside scoop on how the company uses GetFeedback to understand their customer experience and turn insights into actionable data. YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. Chris Hogan, Business Analytics and Modeling, YETI.

Feedback 88

Feedback Surveys Analytics Coaching 88

ijgolding

FEBRUARY 4, 2016

How do you become a Customer Experience Professional? I personally wanted to be a police officer when I was a little boy – my life did not quite work out like that! was when I moved into the world of manufacturing in 2006, working for James Walker – they were looking for a Customer Service Facilitator.

Coaching 72

Coaching Customer Experience Personalization Surveys 72

Customer Interactions

AUGUST 7, 2014

Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. During her 12-years at SRFECC, Julee has taken approximately 85,000 calls including 40,000 9-1-1 calls for service. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31