Remove 2006 Remove Analytics Remove Customer retention Remove Interactive Voice Response
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5 Ways to Apply AI and Win Back Business

CSM Magazine

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Here are 5 ways specialist service bots can play a winning role in your organization’s customer retention strategy: 1. About the Author.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. They are also better able to project customer behavior, preferences, and trends. Scalability Growing a call center requires scalability.