2006, Customer retention and Interactive Voice Response

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2006

Customer retention

Interactive Voice Response

5 Ways to Apply AI and Win Back Business

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Here are 5 ways specialist service bots can play a winning role in your organization’s customer retention strategy: 1. About the Author.

Chatbots

Chatbots Customer retention Contact Center Self service

How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

AUGUST 3, 2022

Companies that have personal interactions with a large segment of their customers see a 1-2% increase in total sales due to increases in loyalty. Customer acquisition is five to twenty-five times more expensive than customer retention. IVR (Interactive Voice Response) Assistant.

Contact Center

Contact Center Interactive Voice Response Surveys Self service

Customer Contact Central

5 Ways to Apply AI and Win Back Business

How to Recession-Proof Your Contact Center, According to 360+ Executives

Stay Connected