JustCall

MARCH 16, 2021

The Deloitte Technology Fast 50 India program was launched in 2005. Interactive Voice Response (IVR). Moreover, JustCall also provides the IVR feature with interactive caller menus. Previously, JustCall ranked 5th in 2019 Deloitte Technology Fast 50. About Deloitte.

Interactive Voice Response 69

Interactive Voice Response Biotechnology Analytics call center software 69

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" Based on the answers to these questions, it then ‘tells’ your IVR [CVA] to call these agents and solicit extra hours.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Talkdesk

MAY 7, 2015

What’s more, the number of workers telecommuting several days a week has increased by almost 80 percent between 2005 and 2012, according to Global Workplace Analytics. Call centers are not immune to this trend and, as such, equipping agents to adapt to this change is key. In fact, in 2015, 1.3

Call Center 40

Call Center Interactive Voice Response call center software Analytics 40

Interactions

MARCH 11, 2021

In 2005, I started working as an independent consultant, doing both conversational design and evaluations, including usability testing and user research. My work was primarily in IVR, but I was able to do research in automotive and voice-enabled mobile applications, too.

Automotive 62

Automotive Consulting Consulting Interactive Voice Response 62

SharpenCX

JUNE 16, 2020

Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Use skills-based routing in your IVR and send questions to the perfect group. And as we live and work through a pandemic, that number has only grown. Remote work isn’t just a trend any more.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

Callminer

AUGUST 1, 2017

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. Markus Linder. markuslinder.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Comm100

FEBRUARY 13, 2018

In 2005, Bain & Company surveyed 362 firms. Human issues aside, customers often get frustrated with the material problems of call center contact – frustrating IVR options, being on hold, telling multiple people about the same problem, and being transferred through endless departments are all sources for customer frustration.

Multichannel 41

Multichannel Benchmark Journey mapping Call Center 41