Callminer

AUGUST 1, 2017

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Since time is money in a contact center, first contact resolution is a primary goal, regardless of the industry. Markus Linder. markuslinder.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

OCTOBER 10, 2023

An asynchronous FL server immediately updates the global model after a local model is received from a client, thereby reducing the waiting time and improving training efficiency. She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. He received his Ph.D.

Healthcare 95

Healthcare Telecommunications Analytics Wireless 95

Netomi

SEPTEMBER 30, 2021

Whenever computers have conversations with humans, there’s a lot of work engineers need to do to make the interactions as human-like as possible. According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. Conversational AI is growing more prevalent every day.

Scripts 52

Scripts Chatbots Entertainment Average Handle Time 52

Quiq

NOVEMBER 9, 2022

It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). Manage seasonal spikes by creating your own chatbot using Quiq’s AI engine. Chatbots can also improve agent resolution times by collecting customer information upfront to speed up conversations.

Call Center 87

Call Center Chatbots Contact Center Surveys 87