25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Since time is money in a contact center, first contact resolution is a primary goal, regardless of the industry. Markus Linder. markuslinder. We’ve had success in increasing efficiency of contact centers by…”.
334 
Let's personalize your content