TechSee

DECEMBER 5, 2017

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Customers appreciate: Faster, personalized customer support.

Contact Center 116

Contact Center Technology Self service Call Center 116

Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. AJ Jacobs wrote about outsourcing his whole life to India, including asking his support rep to argue with his with wife over email.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Callminer

AUGUST 1, 2017

For North American call centers that have in-house sales/customer support personnel, often times there are multiple players of management. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. Markus Linder. markuslinder.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334