Toister Performance Solutions
APRIL 12, 2018
This comes from this 2005 report from Bain, so it's a little out of date. A total of 450 executives and 3,300 consumers were surveyed, though this study focused specifically on the digital experience. On the bright side, it has improved since 2005! The lesson here is your survey can be really valuable, if you actually use it.
Kayako
OCTOBER 29, 2015
A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. AJ Jacobs wrote about outsourcing his whole life to India, including asking his support rep to argue with his with wife over email.
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Callminer
AUGUST 1, 2017
Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. According to the Deloitte survey , it takes about $12k to replace an average call center agent. Markus Linder. markuslinder. In such an environment, training is time-consuming and expensive.
TechSee
DECEMBER 5, 2017
Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?” ” 2. Coveo.
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