CX Journey

FEBRUARY 18, 2016

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." One of the leading lights of this movement was a consultant by the name of Stephen Denning. Image courtesy of Amazon Today I'm pleased to share a guest post by Paul Laughlin.

Big data 44

Big data Consulting Consulting Marketing 44

C Space

SEPTEMBER 11, 2019

A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Companies want to know how to sell more, build more, engage more, list more or position more. Because everyone is a little bit different.

Construction 40

Construction Big data Customer centricity Marketing 40

Beyond Philosophy

NOVEMBER 19, 2020

If you haven’t already, I suggest you read his book, Clued In: How to Keep Customers Coming Back Again and Again. It appeals to me because it uses a data-driven approach. Carbone says fusion economics enter into an era of virtuality, which understands the elements and role of technology and how to humanize it.

Customer Experience 335

Customer Experience Customer emotions Customer centricity Consulting 335

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116