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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. Customers appreciate: Faster, personalized customer support.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. Markus Linder.