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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. Agents can also send feedback directly to script authors to further improve processes. Markus Linder.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

DECEMBER 5, 2017

Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more.

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Contact Center Technology Self service Call Center 116
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