Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Denise went on to head Sony Electronic Inc.’s

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Customer Relationship Metrics

JULY 26, 2017

The best contact center agents also are the best marketing people, sales people, finance people, and trainers. An employee’s perception of control is significantly related to psychological ownership. Pierce, O’Driscoll, Coghlan, 2004). Click to Tweet. Your people have more options.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

Russel Lolacher

JUNE 27, 2022

In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. And, you know, a few minutes later, I’m in front of the customer service sales person.

Real estate 52

Real estate Personalization Management Scripts 52