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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She has served clients as an independent consulting partner since 2004. In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort. Denise went on to head Sony Electronic Inc.’s LinkedIn: Stacy Sherman, MBA.

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Recognizing Great Staff Performance Is Key to Improving Service Quality

CSM Magazine

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. Research also clearly supports the argument that the morale and engagement of employees directly impact customer satisfaction. Recognition: Celebrate your customer service heroes.