Remove 2004 Remove Coaching Remove Employee engagement Remove Morale
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. She has served clients as an independent consulting partner since 2004. Kate Nasser.

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Recognizing Great Staff Performance Is Key to Improving Service Quality

CSM Magazine

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. Research also clearly supports the argument that the morale and engagement of employees directly impact customer satisfaction. Recognition: Celebrate your customer service heroes.