2004 Contact Center Interactive Voice Response Technology 
SmartAction
DECEMBER 15, 2021
The decline continued but stabilized around 2004 until the Great Recession of 2008 hit, which severely affected the labor participation rate. How does conversational AI automation for the contact center fit into solving the issue of not having enough workers for all the demand? It dropped to 63% until it normalized around 2013.
Customer Relationship Metrics
JULY 26, 2017
It’s just the nature of the contact center industry. Or is it time to put humanity into your contact center? It’s time to put humanity into your contact center.” Managing a contact center is fast paced and furious. Doing things the popular way in the contact centers no longer works.”
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Aspect
OCTOBER 25, 2017
Blockbuster, who at its peak in 2004, had more than 9,000 stores in the U.S., When companies make the move to a cloud contact center, they recognize cost-savings immediately. Omni-channel interactions are generating more data than ever before for contact centers. Break out of the same old rut.
Babelforce
AUGUST 12, 2021
Conversational AI is a buzzword in the customer service and contact center industry. The tech promises to transform the way contact centers work. But how many contact centers are able to make full use of it? . Conversational AI is the technology that allows people to speak directly to computers.
Fonolo
OCTOBER 29, 2019
It’s hard to get clear, objective data about the overall state of self-service technology. In addition, you always have to account for bias in that reporting: Vendors are going to highlight the data that makes their technology look good. Contact Babel teased some data from their latest UK Contact Centre Decision Maker’s Guide.
Fonolo
OCTOBER 29, 2019
It’s hard to get clear, objective data about the overall state of self-service technology. In addition, you always have to account for bias in that reporting: Vendors are going to highlight the data that makes their technology look good. Contact Babel teased some data from their latest UK Contact Centre Decision Maker’s Guide.
COPC
SEPTEMBER 5, 2019
“… the technology revolution (e.g., These changes have been strongly influenced by the development and adoption of new technologies. Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery.
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