Creative Virtual
JANUARY 7, 2020
I’m very proud to say that our first enterprise customer, Lloyds Banking Group, who we first worked with in 2004, are still a customer today. Perhaps the only thing that tops those amazing awards is the validation from our customers and partners that we are helping them meet their customer and employee engagement goals.
Customer Relationship Metrics
JULY 26, 2017
An employee’s perception of control is significantly related to psychological ownership. Pierce, O’Driscoll, Coghlan, 2004). When control over employee performance is influenced by management implementing carrot and stick practices, employees are stripped of control.
Netomi
JANUARY 5, 2022
She has served clients as an independent consulting partner since 2004. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.
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