2004 Banking Customer retention Employee engagement 
Customer Relationship Metrics
JULY 26, 2017
And as many studies have confirmed, engagement is directly correlated with higher levels of individual and organizational performance. This results in higher profits, lower costs, higher customer retention and referrals. An employee’s perception of control is significantly related to psychological ownership.
Netomi
JANUARY 5, 2022
She has served clients as an independent consulting partner since 2004. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. Our favorite content from Marsha : Human Connections with Your Customers through the Marketing Experience Matrix.
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