2004 Banking Customer centricity Employee engagement 
Customer Relationship Metrics
JULY 26, 2017
This results in higher profits, lower costs, higher customer retention and referrals. An employee’s perception of control is significantly related to psychological ownership. Pierce, O’Driscoll, Coghlan, 2004). And it sets agents up to fail in a customer-centric world. What to do now.
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson.
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