TeamSupport
JANUARY 12, 2021
Make efforts to capture and learn from customer interactions an imperative to driving Support efficiency. Expand efforts to build customer proficiency through training, coaching and skills development. Overall support demand grew by 10.6%
TeamSupport
JANUARY 26, 2021
With nearly a third (32%) of support demand stemming from questions related to installation, configuration, or setup, companies have an immense opportunity to reduce this demand through onboarding and training. Provide in-product access to support resources including self-help materials and assisted expertise.
Netomi
JANUARY 5, 2022
A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. She has served clients as an independent consulting partner since 2004. Kate Nasser.
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