Fonolo

MARCH 9, 2023

CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros identify pain points and reduce customer complaints in the contact center. The first study was done in 2003 — can you guess which direction the overall trend has headed since then?

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Revation Systems

MAY 25, 2022

Revation started in 2003, born out of a vision to change industries with the power of communication. For background, LinkLive uses a single pane of glass approach to provide an omnichannel contact center customer experience, designed specifically for the most regulated industries such as banking and healthcare.

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Vcaretec

JUNE 6, 2022

Millennials are a self-service, tech-savvy generation influenced by the ever-growing sway of social media, instant gratification, and quick access. Millennials, categorized as anyone born between 1982-2003, represent the largest consumer market for annual revenue growth. It’s for this reason that the “wow me,” factor is vital.

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DMG Consulting

APRIL 16, 2019

Workforce Optimization Ushers in the Real-Time Contact Center. It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. million in 2003 to approximately $1.7

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Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.

Contact Center

DMG Consulting

JANUARY 4, 2019

2019 is looking to be a year filled with great innovation and practical applications for contact centers. It’s a year in which the number of contact center seats worldwide is expected to remain flat as assisted and unassisted automation replaces the need for some agents.

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DMG Consulting

FEBRUARY 25, 2019

When speech analytics first entered the commercial market in 2003, it was not ready for AQM, but it is today. Leading organizations are combining self-service with live agent support to pre-engineer effortless service experiences. Like what you’re reading? Sign up for DMG’s free monthly newsletter. Email Address *.

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