Fonolo

MARCH 9, 2023

CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros identify pain points and reduce customer complaints in the contact center. The first study was done in 2003 — can you guess which direction the overall trend has headed since then?

Contact Center 87

Contact Center Self service Call Center Interactive Voice Response 87

DMG Consulting

FEBRUARY 25, 2019

When speech analytics first entered the commercial market in 2003, it was not ready for AQM, but it is today. Leading organizations are combining self-service with live agent support to pre-engineer effortless service experiences. Like what you’re reading? Sign up for DMG’s free monthly newsletter. Email Address *.

Analytics 48

Analytics Quality management Enterprise Virtual Agent 48

Revation Systems

MAY 25, 2022

Revation started in 2003, born out of a vision to change industries with the power of communication. For background, LinkLive uses a single pane of glass approach to provide an omnichannel contact center customer experience, designed specifically for the most regulated industries such as banking and healthcare.

Contact Center 62

Contact Center Customer Experience Banking Healthcare 62