Genroe

JANUARY 21, 2015

Net Promoter was launched in 2003 and since then many, many organisations have used the methodology to drive change in their business. So you don’t have to re-learn those lessons the hard way I’ve pulled together this massive list of Net Promoter best practice tips. It’s best practice. Keep the Survey Short.

Best practices 110

Best practices Surveys Benchmark Feedback 110

Livepro

JULY 17, 2018

His involvement in both inbound and outbound processes includes centres serving the energy, IT, banking, airlines, telecommunications, government, collections, credit card and insurance industries. Paul has received a number of awards for customer service excellence including ‘best practice in manufacturing’ from the Victorian Government.

Transportation 40

Transportation Government Multichannel Consulting 40

Taylor Reach Group

JUNE 13, 2017

Best practice chat companies are using customer data. For instance, a loyal bank customer with a checking account and mortgage, looking on the financial institution’s website for home equity loans, could easily be served a chat button with a customized offer based specifically on the customer information already in the database.

Contact Center 58

Contact Center Consulting Consulting Chatbots 58

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is also a published author on customer service trends and best practices.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98