Provide Support

NOVEMBER 28, 2017

B2B Customer Experience – How to get it Right? As per an Accenture report , – only 23% of B2B companies achieve impressive returns on their customer experience investments. To begin with, a customer centric approach is the way forward and it is equally relevant in both B2B and B2C settings.

Customer Experience 46

Customer Experience B2B B2C Customer centricity 46

Provide Support

DECEMBER 13, 2016

Stay Connected with your Customers. According to a Walker study , by the year 2020 customer experience will overtake price and product as the key brand differentiator. That is why it is important to stay connected with your customers and keep them informed about your company innovations and events. Read more.

B2C 67

B2C B2B Customer Experience Customer Service 67

Provide Support

JULY 6, 2017

Now that global consumers are able to purchase nearly anything they wish on whatever device they want and wherever they happen to be, the eCommerce customer experience has dramatically changed. The ideas could be successfully applied to both B2C and B2B sectors.(.). © 2003 - 2017 Provide Support LLC. Read more.

B2C 59

B2C B2B Customer Experience Best practices 59

Hero Digital

APRIL 8, 2020

Originally a B2B e-commerce site, Alibaba was in the middle of pivoting to B2C to compete with eBay. But then, in the spring of 2003, the SARS epidemic hit China. In weeks, founder Jack Ma’s team completed Taobao, their B2C marketplace. Serving new habits with a sharper focus on customer experience.

Banking 104

Banking B2C Healthcare B2B 104

Hero Digital

JULY 22, 2019

The wave of change in B2B customer experience is coming. B2C brands have discovered the demand for human-centered products and marketing, and now it’s time for B2B companies to realize that people are also behind their user journeys. B2C customer experiences are simply not the same as B2B customer experiences.

B2B 85

B2B B2C Surveys Marketing 85

Horizon CX

DECEMBER 27, 2019

85% of respondents have targeted B2B clients for their Surveys (54% B2B only; 31% both B2B and B2C). 15% targeted solely B2C clients. The Net Promoter Score (NPS) or “the ultimate question” as it is commonly referred to, has a history that dates back a full 26 years. 14% had never used NPS at all. 54% have used NPS for up to 5 years.

B2B 52

B2B Surveys B2C Metrics 52

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). What matters is why the score is as it is.

Consulting 135

Consulting Consulting Metrics Feedback 135