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The Impact of Customer Service on Purchase Decisions

Provide Support

Zendesk survey revealed that 62% of B2B and 42% of B2C customers purchased more after a good customer service experience while 66% of B2B and 52% of B2C customers stopped buying after a bad customer service interaction. © 2003 - 2017 Provide Support LLC. The Impact of Customer Service on Purchase Decisions. Read more.

B2C 63
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6 Ways to Stay Connected with Your Customers

Provide Support

Over the next five years 41% of B2B and 47% of B2C organizations will try to differentiate from competition with help of great customer service. © 2003 - 2015 Provide Support LLC. You may attract new customers with help of great content. However, to keep them you need to offer exceptional customer experience. Read more.

B2C 67
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10 Ways to Increase Customer Engagement in eCommerce (Infographic)

Provide Support

The ideas could be successfully applied to both B2C and B2B sectors.(.). © 2003 - 2017 Provide Support LLC. The infographic below explains why eCommerce customer engagement is absolutely critical today and offers 10 effective ways to instantly improve it. Read more. Published in Provide Support Blog , 2017. Permalink | No comment.

B2C 59
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Business-to-Business Customer Experience – How to Get it Right?

Provide Support

To begin with, a customer centric approach is the way forward and it is equally relevant in both B2B and B2C settings. © 2003 - 2017 Provide Support LLC. Buyers are more informed, and they look forward to greater engagement and transparency. Read more. Published in Provide Support Blog , 2017. Permalink | No comment.

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Changing habits in a time of crisis

Hero Digital

Originally a B2B e-commerce site, Alibaba was in the middle of pivoting to B2C to compete with eBay. But then, in the spring of 2003, the SARS epidemic hit China. In weeks, founder Jack Ma’s team completed Taobao, their B2C marketplace. How a past epidemic changed consumer habits and led to a $25 billion IPO.

Banking 104
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Welcome, Bulldog Solutions!

Hero Digital

B2C brands have discovered the demand for human-centered products and marketing, and now it’s time for B2B companies to realize that people are also behind their user journeys. B2C customer experiences are simply not the same as B2B customer experiences. The wave of change in B2B customer experience is coming. Curiosity and courage.

B2B 85
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The Power the Ultimate Question

Horizon CX

85% of respondents have targeted B2B clients for their Surveys (54% B2B only; 31% both B2B and B2C). 15% targeted solely B2C clients. The Net Promoter Score (NPS) or “the ultimate question” as it is commonly referred to, has a history that dates back a full 26 years. 14% had never used NPS at all. 54% have used NPS for up to 5 years.

B2B 52