2002, outsourcing and Surveys - Customer Contact Central

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2002

outsourcing

Surveys

COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

COPC

MARCH 24, 2020

Customer experience surveys design and execution. has been advising VMOs since 2002, helping clients maximize the value they gain from their outsourced service providers (OSPs). Service Journey Thinking and service journey workshops. Measuring and managing the customer experience. Customer Experience Training.

Consulting

Consulting Consulting Best practices Call Center

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. And then you take the survey and it’s three or four questions.

Customer Care

Customer Care Scripts Front-line service Contact Center

COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

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