This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2002 Remove Call Center Remove outsourcing Remove Surveys
article thumbnail

COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

COPC

MARCH 24, 2020

Customer experience surveys design and execution. has been advising VMOs since 2002, helping clients maximize the value they gain from their outsourced service providers (OSPs). began by helping call centers improve their performance. Service Journey Thinking and service journey workshops.

Consulting 40
Consulting Consulting Best practices Call Center 40
article thumbnail

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. When and how the Customer Rage study begin?

Customer Care 48
Customer Care Scripts Front-line service Contact Center 48
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024