Remove 2002 Remove outsourcing Remove Personalization Remove Surveys
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COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

COPC

Customer experience surveys design and execution. Course participants receive the same level of high-quality content and instructor attention as they would receive in an in-person class, but now from the convenience of their own home or office. Service Journey Thinking and service journey workshops. Customer Experience Training.

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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. I knew personally, I’ve gone through my own fits of rage from time to time with products or services. Darima Fotheringham: This is the 7 th wave of National Customer Rage study.