Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

This podcast is brought to you by the Center for Services Leadership, a groundbreaking research center in the W.P The Center for Services Leadership provides leading edge research and education in the science of service. Carey Center for Service Leadership. Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. CCMC ~.