Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. The study I’ve always wanted to do alongside the Customer Rage study is the employee front-line service version of Rage Study. When and how the Customer Rage study begin?
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