Voxjar

JUNE 8, 2021

Your search for the best quality assurance software for your call center can get overwhelming, fast. While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision.

Call Center 51

Call Center Analytics Enterprise Sales 51

COPC

MARCH 24, 2020

Customer experience surveys design and execution. COPC® Lean Six Sigma for Contact Centers. COPC® Data Analysis for Contact Centers. has been advising VMOs since 2002, helping clients maximize the value they gain from their outsourced service providers (OSPs). Measuring and managing the customer experience.

Consulting 40

Consulting Consulting Best practices Call Center 40

GetFeedback

JANUARY 6, 2020

Here’s a formal definition from persona thought leader Tony Zambito in 2002: Buyer personas are research-based archetypal (modeled) representations of who buyers are, what they are trying to accomplish, what goals drive their behavior, how they think, how they buy, and why they make buying decisions.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. But whenever I call a contact center now, I dread it.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48