SmartAction

OCTOBER 19, 2022

Conversational chatbots are one of the top market disruptors in call center automation. Beginning in 2017, the use of chat bots in call centers grew in popularity and became widely utilized. In fact, many businesses have seen this firsthand: call numbers drop temporarily before rising to pre-chatbot levels or greater.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

SmartAction

FEBRUARY 11, 2020

Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. That’s why every SmartAction solution bundles robust end-to-end CX services with our SaaS offering, so we can step in as a real partner who is responsible for the bottom-line savings and CX that was promised.”.

Virtual Agent 56

Virtual Agent Self service Enterprise SaaS 56

SmartAction

FEBRUARY 21, 2019

The former Convergys Chief Executive Officer becomes the latest addition to SmartAction’s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers. I don’t want to wait on hold to talk to a person, and neither do customers.

Virtual Agent 42

Virtual Agent Self service Contact Center Customer Care 42

SmartAction

NOVEMBER 19, 2019

Frost & Sullivan awards Purchasing Power ® for their AI-Powered Virtual Agent created in partnership with SmartAction ® to enable conversational self-service for their customers. Not only did we drive significant cost savings by automating one quarter of our call volume, but we also saw a dramatic rise in our Net Promoter Score.

Virtual Agent 40

Virtual Agent Self service Interactive Voice Response Government 40

Vistio

JUNE 29, 2021

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). You have a long career in analyzing and consulting on front office BPO ecosystems, including contact center outsourcers, CRM technology players, offshore development agencies, and industry associations.

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

GetFeedback

JANUARY 6, 2020

These can serve as planning tools for marketing, sales, customer service, and, of course, CX professionals. Personas are developed based on a combination of factors developed through research into customer goals, challenges, habits, and demographics. None of this is to suggest that B2C journey maps are always simple.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

SmartAction

MARCH 15, 2019

El Segundo, CA – March 12, 2019 – SmartAction, the #1 AI-powered virtual agent solution for contact centers, will demonstrate its omnichannel cloud-based self-service solution at Enterprise Connect this March.

Virtual Agent 8

Virtual Agent Enterprise Self service Contact Center 8