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Interactions Wins 2 Stevie Awards for Customer Service Technology Excellence

Interactions

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual StevieĀ® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA. The Interactions-NVIDIA partnership was a Bronze Stevie Winner in the Achievement in Customer Service Automation category.

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The Definitive Guide: IVA vs IVR and Whatā€™s Right for Your Contact Center

SmartAction

When it comes to customer service, businesses have a variety of tools at their disposal to make the process as smooth and efficient as possible. Each option has a role in customer service depending on what parts of the customer experience businesses want to automate and which parts they want live agents to handle.

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Conversational AI 101: NLU and IVR for Beginners

SmartAction

Asking Alexa to play your favorite podcast and have her quickly play it for you is made possible by the same type of technology that allows contact centers across the world to automate voice conversations. Conversational AI is making the contact center and customer service industries better than ever.

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Conversational AI: Trends to Watch in 2023

SmartAction

Any business that wants to stay competitive, reduce operational costs, and take its customer service to the next level should take note. Perhaps most prominently, it helps companies provide a better customer service experience by providing greater ā€“ and faster ā€“ understanding of why a customer is reaching out and at what frequency.

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Adding a Chatbot: Trust a Pro or Build it Yourself?

SmartAction

SmartActionā€™s designers, project managers, developers, IT professionals, and QA team help clients make the transition to AI automation, often starting with voice and expanding to other channels like chatbots for automated customer service solutions. Check out this blog post to find out. appeared first on SmartAction.

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SmartAction Sees Record Growth Against Backdrop of Achieving Profitability

SmartAction

Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. Thatā€™s why every SmartAction solution bundles robust end-to-end CX services with our SaaS offering, so we can step in as a real partner who is responsible for the bottom-line savings and CX that was promised.ā€.

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SmartAction Names Former Convergys CEO, David Dougherty, to Board of Directors

SmartAction

The former Convergys Chief Executive Officer becomes the latest addition to SmartActionā€™s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers. I donā€™t want to wait on hold to talk to a person, and neither do customers.