Beyond Philosophy

DECEMBER 6, 2019

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. One of the best practices I ever saw in an organization was having the top team deal with customer complaints. I wondered how I did that. What signals does your culture send?

Customer centricity 428

Customer centricity Airlines Consulting Consulting 428

Vistio

JUNE 29, 2021

Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning. Thanks for joining me. You most certainly do.

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

Comm100

FEBRUARY 1, 2023

LiveChat Headquartered: Wrocław, Poland Founded: 2002 LiveChat provides online chat solutions for schools wanting to build relationships and drive acquisition, with customers including Deakin University, University of Toronto, University of Maryland, and Berlitz. This solution is easily integrated with Zendesk Support for omnichannel support.

Education 86

Education Wait times Personalization Surveys 86

GetFeedback

JANUARY 6, 2020

Winning CX initiatives were also much more proficient at a number of journey mapping best practices, including: developing personas, developing future state maps, including emotional factors, basing maps on solid research (e.g. Measurements and metrics are put into place. . Conduct buyer insight research. .

Journey mapping 78

Journey mapping B2C B2B Surveys 78