Beyond Philosophy

DECEMBER 6, 2019

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. One of the best practices I ever saw in an organization was having the top team deal with customer complaints. I wondered how I did that.

Customer centricity 428

Customer centricity Airlines Consulting Consulting 428

Horizon CX

APRIL 6, 2021

Here are four fairly simple ground rules or best practices—one’s that should be discussed and agreed to at the start of any meeting where problem-solving and or creativity are required. Prince with Kathleen Logan-Prince, 2002?1st Prince with Kathleen Logan-Prince, 2002?1st 1st Books Library, www.1stbooks.com.

Construction 59

Construction Best practices Education Customer Experience 59

COPC

MARCH 24, 2020

COPC® Best Practices for Customer Experience Operations. COPC® Best Practices for Vendor Management Organizations. Certification to the COPC Customer Experience Standard is one of the most prestigious recognitions in the industry — an indication of a company’s commitment to best practices and continuous improvement.

Consulting 40

Consulting Consulting Best practices Call Center 40

Toister Performance Solutions

JUNE 4, 2020

My experience with virtual training started in the late 1990s, and I ran my first full-time virtual training program in 2002. An easy way to improve remote training is to think about best practices you use when training in-person and adapt them to the technology. I've also included resources and examples to help you out.

Personalization 62

Personalization Best practices Technology Contact Center 62

AWS Machine Learning

OCTOBER 6, 2023

Lastly, we suggest “The Pianist” (2002), a profound and moving documentary that tells the true story of Władysław Szpilman, a Polish Jewish pianist who struggled to survive the destruction of the Warsaw ghetto during World War II. He supports strategic customers with AI/ML best practices cross many industries.

Personalization 108

Personalization Engineering Construction Transportation 108

Vistio

JUNE 29, 2021

Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning. Thanks for joining me. You most certainly do.

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

Horizon CX

JULY 13, 2015

Here are four fairly simple ground rules or best-practices—one’s that should be discussed and agreed to at the start of any meeting where problem solving and or creativity are required. Prince with Kathleen Logan-Prince, 2002 
 1st Books Library, www.1stbooks.com Prince, 1970, New York: 
 Collier Books, Div. 1stbooks.com

Construction 40

Construction Education Best practices Surveys 40