Comm100

FEBRUARY 1, 2023

out of 5 CSAT score, and positive feedback from live chat engagements that feel personal and genuine. Compared to the best live chat for higher education, Zendesk offers somewhat limited functionality for campaigns, but provides a variety of agent-tracking metrics. Cambrian College now enjoys an impressive 4.5

Education 89

Education Wait times Personalization Surveys 89

Vistio

JUNE 29, 2021

Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning. They want the feedback. Thanks for joining me.

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

GetFeedback

JANUARY 6, 2020

Winning CX initiatives were also much more proficient at a number of journey mapping best practices, including: developing personas, developing future state maps, including emotional factors, basing maps on solid research (e.g. customer feedback data), involving customers, and defining customer outcomes. .

Journey mapping 78

Journey mapping B2C B2B Surveys 78