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COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

COPC

a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. s portfolio of training, consulting and certification services has been transformed for virtual delivery.

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The Differences Between B2B and B2C Customer Journey Mapping

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Winning CX initiatives were also much more proficient at a number of journey mapping best practices, including: developing personas, developing future state maps, including emotional factors, basing maps on solid research (e.g. Examples might include shoppers at a store, a personal banking account, or cell phone service.