Beyond Philosophy

DECEMBER 6, 2019

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. In our Global Customer Experience Consultancy, we were doing some work with an airline. One of the best practices I ever saw in an organization was having the top team deal with customer complaints.

Customer centricity 428

Customer centricity Airlines Consulting Consulting 428

COPC

MARCH 24, 2020

a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. s portfolio of training, consulting and certification services has been transformed for virtual delivery.

Consulting 40

Consulting Consulting Best practices Call Center 40

Vistio

JUNE 29, 2021

Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning. The Bermuda Triangle of careers in the best way possible.

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

GetFeedback

JANUARY 6, 2020

Winning CX initiatives were also much more proficient at a number of journey mapping best practices, including: developing personas, developing future state maps, including emotional factors, basing maps on solid research (e.g. Dave Fish, market researcher and CX consultant at CuriosityCX, puts it this way : .

Journey mapping 78

Journey mapping B2C B2B Surveys 78