C3Centricity

MARCH 31, 2020

It describes one recent personal example of disinterested client support, from which I have drawn seven learnings for everyone wanting to deliver awesome customer service. I, therefore, added Europe to my online account, since my unit couldn’t keep both in memory at the same time! Help please!!!”

Customer Service 71

Customer Service Scripts Accountability CRM 71

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. I knew personally, I’ve gone through my own fits of rage from time to time with products or services. I see so many scripted responses. It was a hyperbole, it was an exception.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48

JustCall

APRIL 18, 2023

Intrusive Enterprise Communications In the absence of an explicit opt-in/opt-out procedure, the personal nature of SMS messaging may make business communications appear intrusive. Such limitations would be greatly compounded if you were to use scripts like Chinese, Arabic, Hindi, etc. billion MMS messages were sent globally in 2016.

voip 52

voip Marketing Feedback Enterprise 52