Customer Relationship Metrics
MAY 8, 2017
What is the best approach for analyzing survey results to insure value, accuracy, and accountability? When teams or agents are held accountable for customer evaluations, it’s natural for the focus to be on what’s “fair”. How will the survey results be used? How will the survey results be used?
SmartAction
MARCH 7, 2023
These actions might include updating a particular communication point or proactively reaching out to a customer, informing them about their account, a transaction or other notification. This intelligence prompts recommendations for actions that companies can take. These are a few value points that will drive the CAI market in 2023.
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SmartAction
APRIL 4, 2023
Conversational AI – exemplified by Complex Voice interactions – is clearly where the industry is heading, with chatbots and voice assistants coming together to enable human-level dialogue capabilities. It’s gratifying to see that the New York Times agrees with us!
JustCall
AUGUST 7, 2020
But in 2002, an overlay area code 754 was added. IVR: Build an interactive menu for your customers with the IVR feature to steer incoming calls to the best available agent. To get 973 Area Code number for your business, you can follow these steps: Sign up to JustCall to create your account.
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. But yes, those are featured criteria in many call quality evaluations or IVR surveys, which now are really, really prevalent. Well, an IVR survey doesn’t measure that at all.
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