CSM Magazine

OCTOBER 11, 2021

In this article, I will share some of the important lessons I have learned that will help maintain long-term excellence. In some ways, we’re similar to other utility companies, but a key difference is that with heat networks, customers are unable to switch provider. out of five. out of five. excellent). Avoid the use of scripts.

Scripts 97

Scripts B2C B2B Wait times 97

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The primary problems typically fall into three categories. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents.

Best practices 140

Best practices Feedback Call Center Coaching 140

Netomi

JANUARY 5, 2022

We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. Each of these thought leaders brings so much to the table, it was impossible to rank the list below in any other way besides in alphabetical order. Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98