CSM Magazine

APRIL 25, 2023

Now in its 20 th year ContactBabel’s 2023 UK Contact Centre DMG highlighted the highest ever average speed to answer and call abandonment rates. The DMG report states that 50% of Webchats are now handled by chatbots, automating answers and freeing agents to deal with more complex enquiries.

Interactive Voice Response 52

Interactive Voice Response Abandon rate Self service Chatbots 52

ChurnZero

DECEMBER 7, 2023

From living and breathing innovation, to questioning the status quo, to relentlessly pursuing customer value and breakthrough results, it takes a lot to become a ChurnHero Award winner. Onboarding Hero: Smokeball Guiding customers to success at scale with smart, digital playbooks. Here’s what they achieved, and how they did it.

Accountability 52

Accountability Upselling Sales Marketing 52

JustCall

AUGUST 7, 2023

In this guide, we will talk about the benefits, impact, and applications of AI for business use. Due to its 360-degree benefits, AI finds applications across diverse industries—from virtual assistants and recommendation systems to autonomous vehicles and medical diagnostics. from 2023 to 2030. from 2023 to 2030.

Chatbots 52

Chatbots Enterprise Finance Government 52