Upstream Works

JANUARY 5, 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022.

Contact Center 78

Contact Center Chatbots Technology Accountability 78

Playvox

MAY 25, 2023

Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. As a result, organizations have adopted agile, efficient, and scalable cloud-based tools. What Is Digital Transformation?

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55

Playvox

APRIL 27, 2023

Contact center trends can directly impact success. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

NobelBiz

FEBRUARY 22, 2023

In 2020, digital transformations have progressed dramatically. And what technologies and trends should contact centers embrace now? For Businesses, flexibility isn’t an option any longer A good customer experience necessitates contact center flexibility.

Customer Experience 52

Customer Experience Multichannel Contact Center Chatbots 52

NobelBiz

FEBRUARY 22, 2023

In 2020, digital transformations have progressed dramatically. And what technologies and trends should contact centers embrace now? For Businesses, flexibility isn’t an option any longer A good customer experience necessitates contact center flexibility.

Customer Experience 52

Customer Experience Multichannel Contact Center Chatbots 52

SmartKarrot

JUNE 30, 2020

Additionally, surveys and quantitative feedback can transform customers into advertisers of your product and brand. . A well-rounded ticketing solution, native live chat option, knowledge base, and even a call center are all quality features. . LiveAgent . There is also seamless scalability up to the enterprise level.

Advertising 10

Advertising Analytics Feedback Surveys 10

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. About: We almost always include a Contact Babel report in these posts. It’s not for lack of material!

Contact Center 57

Contact Center Call Center APIs Technology 57