Expivia
JULY 19, 2023
For instance, if you run a sales-focused center, your focus might be on persistence and performance. Meanwhile, a technical support center might value problem-solving and patience , whereas an outbound center might emphasize resilience and results.
Call Center Pros
DECEMBER 17, 2018
The time of Christmas or the Holiday Season is significant for every business on earth, as the period sees significant growth in sales for all markets and sectors. Accordingly, this season for any support professional is one of the most stressful times of the year.
Pointillist
JANUARY 25, 2019
Importantly, customers show more willingness to wait on hold for technical support than for a sales transaction. Adherence to Schedule Another productivity related call center metric, adherence to schedule assesses how well agents manage their on-the-job time.
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