Expivia
JULY 19, 2023
Meanwhile, a technical support center might value problem-solving and patience , whereas an outbound center might emphasize resilience and results. It’s not just about hitting service levels or maintaining schedule adherence, but instilling the right culture that aligns with your contact center’s goals.
Call Center Pros
DECEMBER 17, 2018
The first step in ensuring your customer support team is set up for success during the holidays, is optimizing your scheduling and aiming to maximize agent capacity. Make sure your team understands the importance of schedule adherence during the seasonal rush.
Pointillist
JANUARY 25, 2019
Importantly, customers show more willingness to wait on hold for technical support than for a sales transaction. Adherence to Schedule Another productivity related call center metric, adherence to schedule assesses how well agents manage their on-the-job time.
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