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Moving from a Services-Based to a Core Customer Success Organization

ChurnZero

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). Services or usually called Professional Services are services provided to customers that have a clear timeline, outcome and value definition.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort.