SmartKarrot

SEPTEMBER 26, 2022

Therefore, prioritizing expansion revenue as well as calculating and analyzing Net Revenue Retention has become an established standard across the SaaS industry. Expansion revenue can be an extremely valuable asset for any business. With increased scalability comes an increased need to stay up-to-date with product upgrades.

SaaS 10

SaaS Upselling Metrics Customer retention 10

SmartKarrot

APRIL 24, 2020

Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. According to Deloitte 2019 Enterprise Customer Success Study and Outlook, approximately 70 percent of the respondents have had CS teams in operation for more than two years, while 45 percent reported.

Management 11

Management SaaS Accountability Customer retention 11

JivoChat

APRIL 13, 2021

One study found that 62% of businesses don’t respond to customer service emails. Increases revenue potential. Upsell or cross-sell customers on your offers. Provides 24/7 support. Customers who email service inquiries wait hours or days for a resolution, if they even receive a reply. Lower cart abandonment rates.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40