SmartKarrot

SEPTEMBER 26, 2022

Therefore, prioritizing expansion revenue as well as calculating and analyzing Net Revenue Retention has become an established standard across the SaaS industry. Expansion revenue can be an extremely valuable asset for any business. With increased scalability comes an increased need to stay up-to-date with product upgrades.

SaaS 10

SaaS Upselling Metrics Customer retention 10

JivoChat

APRIL 13, 2021

One study found that 62% of businesses don’t respond to customer service emails. Increases revenue potential. Upsell or cross-sell customers on your offers. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. Provides 24/7 support. Lower cart abandonment rates.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

APRIL 24, 2020

A client success manager aligns with the clients and supports them through the sales process. Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. They have been a part of the renewing, upselling and cross-selling processes for a long time. Conclusion.

Management 11

Management SaaS Accountability Customer retention 11