Revenue potential Self service Surveys Wait times 
CSM Magazine
FEBRUARY 6, 2024
Carrying on, it’s fascinating to examine the data coming from recent surveys among those in the finance sector. Cashless and contactless options are game-changers in reducing congestion and wait times at concession stands.
NobelBiz
JULY 25, 2023
Feedback Forms: Post-call or post-chat surveys and feedback forms provide direct customer insights which are then fed into the analytics system. Peak Time Analysis: Interaction analytics can predict peak call times, helping call centers allocate resources more effectively, ensuring minimal wait times.
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