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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

So, when a customer calls your support team, you need a defined system wherein the response time is faster, the average resolution time is shorter, and the backlog is minimum. It is where the customer relationship and the lead generation process begin. Moreover, leading callers through a string of transfers can be a put-off.

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6 Proven way to improve sales reps productivity with Cloud telephony

JustCall

As growth is essentially dependent on a killer sales team. Before the follow-up call, agents can quickly go through the saved notes and call details from the leads/customer profile and take the conversation forward. Auto Dialer dials 1 number at a time and connects the rep with the lead. Save reps from manual tasks.

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[Guide] Interactive Voice Response (IVR): Meaning, Benefits and Setup

JustCall

IVR works as a virtual receptionist or the first line of defense for your support team. Acts as a lead generation tool. IVR not only acts as a virtual receptionist but can be a potent solution for lead generation too. IVR gives leads the option to record and save their questions as voicemail. Lower the operational cost.